Electric Bricks does not host any website at any Electric Bricks-owned facility or on Electric Bricks-owned servers. We use some of the most trusted names in the website hosting industry on managed VPS (virtual private servers) and other server platforms. These private servers are only for Electric Bricks clients and are very reliable, fast, and secure. That being said, issues do and will come up that may cause a site to perform slowly or even go down for a short period of time. These issues are usually out of our control and may be related to a variety of factors, including (but not limited to):
- Server or networking issues at the hosting provider
- Hacker/malicious activity, including DDOS (distributed denial of service) attacks
- A sharp increase in site traffic
- Software bugs in WordPress or 3rd party plugins
- Site owner/user error
We also use a variety of tools to monitor the site health for all of our H&M (hosting & maintenance) clients, so when an issue arises, we are usually aware of it immediately. Once we are aware of an issue, we are in direct contact with the support personnel at our hosting providers, and we stay on top of the issue until it is resolved. This usually takes only a few minutes but can occasionally take longer.
These types of issues are very rare, but they do happen. Electric Bricks does not make any guarantees of uptime due to the fact that there are far too many things out of our control. Needless to say, we understand how important your website is to you and your business and what you to know that uptime is our #1 priority for all H&M clients.
Electric Bricks reserves the right to add new policies, or change, update or remove any existing policy at any time without written notice.